Returns and Exchanges We stand behind each and every custom product we sell and take great pride in our meticulous handcrafted quality. Our products meet the highest standards of quality and workmanship and must pass our rigorous quality inspection process before leaving the factory. We built our reputation one satisfied customer at a time and we intend to keep it that way. We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at 800-694-3054 You will be responsible for paying for your own shipping costs for returning your ring. Shipping costs are non-refundable.